Amendments to the Terms
Bet Acceptance & Processing
Legality of Site Use
Liabilities & Warranties
Maxima and minima
Opening and Managing your Betting Account
Verification of Identity / AML (anti money laundering)
IntroductionThese Terms and Conditions shall be valid for all betting account activity conducted with BetBio Zambia Limited, trading as betPawa, a company duly incorporated and licensed under the laws of Zambia, hereafter referred to as the "Company".
Please read these Terms carefully before opening an account with the Company. If you have any questions, contact us for clarification.
Terminology‘He’ means both genders.
‘Company’, ‘we’ and ‘our’ means the Company.
‘Client’, ‘User’, ‘you’ or ‘your’ means a person with a Company betting account.
‘Website’ or ‘site’ means www.betpawa.co.zm
‘Terms’ means these Terms & Conditions
Amendments to the TermsThe Terms can be changed at any time by the Company at its own discretion. All changes will become effective upon their publication on the site.
In case of substantial amendment to the Terms, the Company will give notice to Clients prior to such amendment taking effect. For minor or insubstantial amendments to the Terms the Company may not send notification.
Applicable LawAll betting contracts, as well as any other legal relationship between the Client and the Company, for every circumstance not regulated by these Terms, is subject to Zambian law.
The Courts of Zambia are agreed as the ultimate place of jurisdiction in the event of any dispute arising between the Client and the Company.
The Company trades as betPawa under the auspices of BCLB Licence #110.
Bet Acceptance & ProcessingEach Client must verify that bet details and the amount staked are correct before confirming a bet. Once confirmed, a bet cannot be changed or cancelled by the Client.
A bet sent to the Company does not become a valid bet until a numbered betslip has been issued by the Company. The Company has the right to refuse, accept or partially accept any bet offer that is sent.
DisputesAny dispute should immediately be reported to the company by email or telephone and the company shall use its best efforts to resolve any dispute with Clients.
In the event of any dispute, the Client and the Company agree that the records on the Company server logs shall act as the final arbiter in determining the outcome of any claim.
Clients dissatisfied with their treatment by the company have the option of making a complaint to the Company’s licensor, the Zambian Betting Control and Licensing Board.
ErrorsCircumstances may arise where a bet is confirmed, or a payment is processed, in error.
The following is a non-exhaustive list of such circumstances:
i) When the prices offered by the Company are significantly dissimilar from those available in the general market;
ii) Where a bet containing dependent events is accidentally accepted, because of human or technical error;
iii) When a settling (resulting) error is made while computing or crediting the amount of winnings to a Client account;
iv) When a deposit or withdrawal is incorrectly recorded.
In all such cases, the Company reserves the right to correct all financial transactions, cancel accepted bets relating to the error or re-settling bets at the correct price that should have been available at the time the bet was placed.
Intellectual PropertyTrademarks, domains, logos, images and any other material used by or in the Company’s services that can be found within its website are protected by copyright and may not be modified, reproduced or redistributed without the Company’s prior written permission.
You acknowledge and agree that the material and content contained within the websites are made available for your personal non-commercial use only. Any other use of such content is strictly prohibited. You agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.
Legality of Site UseUse of the site may be illegal in certain countries including, for example, the USA.
Every Client is responsible for determining whether use of the site is compliant with applicable laws in the jurisdiction in which he is located at the time of usage.
The Company site does not constitute an offer, solicitation or invitation by the Company for the use of betting or other services in any countries where such activity is or may be illegal.
Liabilities & WarrantiesThe Company does not warrant the constant availability and functionality of services and may not be held liable by the Client for any damages, losses, costs, loss of profits or any other disadvantage a Client may incur in connection with any disconnection from or the non-availability of any of the services offered by the Company.
the Company cannot be held liable in any case for any damage or loss caused directly or indirectly by the website, its contents or content provided by a third party. The Company is not liable for any failures caused by the electronic equipment used by the Client while accessing the website or for faults due to the internet service provider used by the Client while accessing the website.
The Company assumes no liability for correctness, completeness or up-to-dateness of the information services provided on its website.
Maxima and minimaThe minimum stake (bet amount) is K 1 (one kwacha)
The minimum withdrawal request is K 1 (one kwacha)
The maximum withdrawal request is K 10,000 (ten thousand kwacha)
The maximum payout on any one ticket is K 100,000 (one hundred thousand kwacha)
Opening and Managing your Betting AccountEach Client who wants to have access to the services offered by the Company must firstly open a betting Account. By opening an account and by placing a bet, the user warrants that he has reached the minimum legal age for participation. In addition, by opening a Company betting account and by placing a bet, the user confirms that he or she retains the legal capacity to enter into an agreement with the Company. If one of these conditions is not respected the user's account will be closed.
It is prohibited for Clients to buy, sell or transfer betting accounts to other Clients.
When a new account is opened the Client is responsible for the accuracy of the information provided. The Company reserves the right to close the account when the information provided is deemed to be false or inaccurate.
Every betting account is linked to an individual SIM card (phone number) and all account transactions are unique to that SIM. Funds cannot be transferred from one account / SIM to another.
The Company retains the right to close the betting account(s) of any Client who has opened multiple betting accounts under his name, or under different names, if it has reasonable grounds to believe that those multiple betting accounts (even if under different names) have been opened with the intention of deceiving the company by masking the totality of the betting activity of any individual or syndicate or to defeat company bet limits. The Company also reserves the right to cancel any transactions related to such deceit.
After opening an account, the Client must keep his account access details secret as all transactions where access details been entered correctly will be regarded as valid. The Company shall not be liable for any claims in the event that the Client gives away, tells, shares, fails to protect or loses his access details.
The Client is entitled to apply for the closure or suspension of his Account whenever he/she wishes by making a request to Customer Services by email or telephone. The closure of the Account will correspond to the termination of the Terms. In case the reason behind the closure of the Account is related to concerns about gambling addiction the Client shall indicate it.
In accordance with the company’s legal obligations, all personal details saved in our system will only be deleted at a Client's express request after the expiration of seven (7) years.
PrivacyWe will take all reasonable steps to ensure that your information is kept secure and protected. All personal data is stored in the database of the company and will not be passed on to third parties except as required by Zambian law.
The Company reserves the right to relay suspected offenders’ details to sporting bodies or authorities which deal with the investigation of offences concerning match-fixing or price manipulation.
Collection and Usage of Information
The information and data about you which we may collect, use and process include the following:
1. information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email;
2. records of correspondence, whether via the Website, email, telephone or other means;
3. your responses to surveys or customer research that we carry out;
4. details of the transactions you carry out with us and
5. details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
We may use your personal information and data together with other information for the purposes of:
1. processing your bets and payments;
2. setting up, operating and managing your account;
3. complying with our legal and regulatory duties;
4. carrying out customer research, surveys and analyses;
5. providing you with information about promotional offers and our products and services, where you have consented; and
6. monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.
SeverabilityIf any provision of the Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Terms which shall remain in full force and effect. In such instances, the part declared invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Company’s original intent.
TerminationThe Company may terminate your account (including your username and password) if we believe that you have breached any of these Terms or any other applicable rules or have acted in a manner inconsistent with the spirit of any of them.
You acknowledge that the Company does not have to give you prior notice of any such termination.
An account temporarily suspended at your request may be reopened and will be subject to the Terms in force at the date of the re-opening.
The Company retains the right to exclude Clients from its services. In this case, it will refund the residual credit balance in the account. If the Account has been closed due to an infringement pursuant to the Terms or to a prohibited behaviour leading to collusion, fraud or whatsoever criminal activity, the residual credit balance may be forfeited. The same procedure will be applied to open bets that result in winnings.
Should your account become dormant (defined as a period of 12 (twelve) months of inactivity) the Company reserves the right to charge a monthly administration fee.
Underage BettingBy registering on the website betpawa.co.zm and placing a bet, the Client confirms that he has reached the age of 18.
The Company reserves the right to verify any Client’s age and to exclude Clients from its services if there are doubts regarding the attainment of the minimum age.
Any Client using the Company services who is identified as underage shall have all winnings forfeited and his betting account disabled.
Verification of Identity / AML (anti money laundering)You warrant that the details you supply when opening or updating your account are correct and you are the rightful owner of the money which you at any time deposit in your account.
You authorise the Company to undertake verification checks from time to time as the Company itself may require or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts.
You agree that from time to time, upon our request, you may be required to provide additional details in respect of any of information you have provided the Company, including in relation to any deposits which you have made into your account.
In certain circumstances, the Company may have to contact you and ask you to provide further personal information such as: a notarized ID, proof of address, utility bill or financial details. Until such information has been supplied to its satisfaction, the Company may prevent any activity in relation to the account.
Where the Company reasonably believes that deliberately incorrect information has been provided, the Company may retain any amount deposited.
Win BonusThe bonus % relates to matches that are completed. If a game in a multi-bet is cancelled, postponed, etc the Win Bonus will be based on the number of remaining games in the betslip. Depending on the number of legs, this could result in a lower level of Win Bonus being applied. Please note that we do allow 1 cancelled outcome for the bonus to stand. For example, if you have 20-leg multibet with a possibility to get 100% leg bonus but 1 leg gets cancelled for whatever reason, you will still get the 100% bonus. If 2 legs are cancelled, the bonus will be reduced to 50%
ReferralsThe referral bonus is thank you from us, for telling your friends about betPawa. We reserve the right to decline referral payouts for accounts, that displays fraudulent behaviour. If a Client is found to introduce non-existent account holders, invalid numbers or persons unaware their phone number was used to create Reward payments, we will remove the Referral Rewards from the Referrer.
If a Referrer is referring more than three people per day, they must seek approval from the Company, to receive the Referral Rewards. The Company reserves the right to block accounts showing this behaviour until the approval has been granted.